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There was a problem filtering reviews right now. Configuring this modem was simple enough, but as I've gotten experience with this device, I've begun to detest the thing. My main problems with this unit and with Arris are the following: This must be done times in the typical day.

One of the tech support people tried to convince me that I must enable port forwarding to be able to use an ftp client. Of course, this is not correct.


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Port forwarding is needed if one is running a server, or for certain peer-to-peer protocols. The connection drops had been getting progressively more frequent, so I called Arris Tech Support. They didn't seem surprised to hear about this problem. I decided to buy a replacement unit from a different manufacturer.


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  • Don't buy anything made by Arris! The modem it'self technically works. The wireless connectivity works probably a majority of the time. It disconnects constantly and the range is 20 some-odd fee, so no working on your laptop outside. I will add that Arris Customer Service got in touch with me immediately on ways to remedy this, suggesting it was probably interference that has caused the issue.

    I will add that I change which channels it uses often based on what's 'not buys' in my neighborhood I think I had to re-boot it maybe once in 15 months. Made sense I thought rather than messing with a separate modem and wireless router. All seems well so far although it did go out once but came back online. I have requested Comcast send a technician out and perform a signal check and install a limiting shunt if they have to. One of the worst customer service I've experienced.

    Worse then trying to cancel your Timer Warner account.

    Add a wireless router to Motorola SBG - Wireless Networking

    Installing this I wanted to test the wifi range. My phone found the wifi no problem. Called my internet provider to set up the new modem. They got everything working on their end. But then the wifi stopped working. Played around in settings, googled a solution, no luck. Called their customer support a number I only found on amazon under another poor review. I told them I bought it on amazon and can give them the order number.

    They said I had to email all the info for them to review before going any further. Customer service is clearly out sourced to India.

    Find the WiFi Settings on the Motorola SBG6580

    Some times I do have good experience with some companies in India as I'm normally up late at night. This was not the case. Very hard to understand. Transferred more then a few times. Terrible hold music I think in the attempts people will hang up. So I emailed my info.

    Setup WiFi on the Motorola SBG6580

    Never got a response. Broke down and bought a wifi hub to connect defeating the point of buying this one over other models. I have been a fan of Surfboard modems for over 15 years. Now I think I'll try a new brand next time. Good luck to everyone else who has issues. See all 5, reviews. Amazon Giveaway allows you to run promotional giveaways in order to create buzz, reward your audience, and attract new followers and customers.

    Your wireless network needs to have a name to uniquely identify it from other wireless networks. If you are not sure what this means we have a guide explaining what a wireless name is that you can read for more information. An important part of securing your wireless network is choosing a strong password. Picking a WiFi channel is not always a simple task. Be sure to read about WiFi channels before making the choice. You should almost definitely pick WPA2 for your networks encryption.

    If you are already logged in you can skip this step. Then looking to the left side of the page, click the option of Primary Network. First, check to see if the very first setting titled Primary Network is Enabled. Enter a unique name here for your network. This name acts as the network ID. It doesn't matter what you enter here but we recommend that you don't use personal information.

    That page lists some steps that are not neccessary. All you really need to do for bridge mode is this. Unplug coax cable from Motorola 2. Hold down the white reset button on the back panel with a pen for 30s. This resets all settings to factory defaults. The modem will be auto-reconfigured once you plug in the coax cable.

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    When modem is back on plug in a computer with an Ethernet cable into the modem. Now you will make some changes: Connect port 1 on the Motorola modem to the WAN port of your router. Plug the coaxial cable back into the modem and power cycle it. Message 5 of